1. General Questions
2. Questions About Installation
3. Questions About Materials
4. Questions About Removal
5. Questions About Insurance
6. Questions About Energy Savings
7. Questions About Warranty

General Questions -

• What size of homes or commercial properties does Custom Christmas Lighting specialize in?
  • Custom Christmas Lighting, LLC specializes in custom displays for homes from 1000 sq ft and commercial properties of any size.
     
• How much should I expect to spend the first year?
  • Each house or business is different and each budget will be different. When purchasing materials, installation labor and removal labor a residential budget will start at $250 and a commercial budget will start at $500.  It's FREE to get a personalized accurate quote!
     
• How much should I expect to spend the second year?
  • The second year is based on labor only and is usually 30% or less depending on the cost of materials purchased your first year.
     
• Can additional materials and labor be added?
  • Yes, we customize around your budget.
     
• Christmas lights are out, what do I do?
  • 1st Check to see if they are plugged in.
  • 2nd check any GFI outlets inside or out, are they thrown?
  • 3rd check the Breaker Box, are any breakers thrown?
  • 4th does the outlet work? Try plugging in a hairdryer to test it.
     
• What if all is good and the Christmas lights are still off?
  • Give us a call.
     
• What is your work schedule?
  • Call any time of the year, 8am - 5pm, Mon - Sat.
  • We work October 10 - Mid February, 8am - 5pm, Mon - Sat.
  • Closed Sundays
    Closed Thanksgiving Eve and Thanksgiving Day
    Closed Christmas Eve through New Year's Day
  • NO repairs on lights on or after Christmas Eve

Questions About Installation -

• Do we have to sign a contract?
  • No! Some companies have you sign a contract to lock you in for the following year(s). We will do an outstanding job to earn your repeat business year after year, no contracts!
     
• How do you install Holiday Lights and related materials?
  • We use universal clips that fit your roof or gutters - NO DAMAGE!
  •  We use Hot Glue to secure to unpainted surfaces.
  • We use Zip Ties that are color coordinated around downspouts.
  • We use quality materials that blend with your background surfaces.
     
• Do you install any permanent materials?
  • Only upon approval.
     
• Does Custom Christmas Lighting do icicle lights?
  • No. The wind and cold weather can make the small wires brittle and when the wind blows them, this can result in a broken wire that will lead to a potential fire.

Questions About Materials -

• Does Custom Christmas Lighting rent materials?
  • Yes, we can rent the lights to you. If you plan on doing this for 3 years or more, you will save money by purchasing the lights.
     
• Can Custom Christmas Lighting sell materials?
  • Yes
     
• What happens if materials fail?
  • If you purchase materials from Custom Christmas Lighting and they do not work we will replace any non-working materials for free! That’s our LIFE-TIME GUARANTEE!
     
• How long can I expect materials to last?
  • Depending on the amount of operating time and weather conditions, usually 7-10 years for the wire and 15 - 20 years on the LED bulbs. (Incandescent bulbs last 2 - 3 years only)
     
• Are all C9 lights made the same?
  • No, the wiring is different in thickness and we only use quality products that will hold up over time.
     
• What colors can we get bulbs in?
  • Clear (White), Red, Green, Blue, Yellow and Multi
     

Questions About Removal -

• Removal Process?
  • Custom Christmas Lighting, LLC will carefully remove and label your materials and pack them for the next season.
     
• Who supplies storage totes?
  • Custom Christmas Lighting, LLC can supply red/green storage totes for FREE, or clients may supply their own storage boxes for storage on client premises.  Client's must use Custom Christmas Lighting's storage totes if using our off-season warehouse storage.
     
• Why red or green storage boxes?
  • If you move you can locate them and it’s just easier to spot them.
     
• Do we store materials in a client’s garage, attic or offsite location?
  • Yes, we can store them for you in our warehouse, or you can store them at your house or location. If you are storing at your location, please be sure we have easy access to the storage totes before we come to install.

Questions About Insurance -

• Are you Insured?
  • Yes!  Our Company has a $2,000,000 General Liability policy & $1,000,000 worker’s comp policy so you are protected from accident liability. You may download a copy of our Policy.

Questions About Energy Savings -

We can’t imagine Christmas without lights but the reality is that in this day and age, they may unnecessarily consume a significant amount of energy. The good news is: THEY DON'T HAVE TO!

We strongly suggest replacing those strings of conventional incandescent Christmas lights with LED’s (light-emitting diodes). They are at least 80 percent more efficient and last up to 50,000 hours or more; that's over 5 years of burning 24/7! In addition, LED’s greatly reduce the possibility of fire because there is very little heat produced by the light.

Give us a call and we'll answer any questions you may have about getting started with or upgrading to LED's.  They are the GREEN way to go!

Questions About Warranty -

• As long as we hang your lights, all materials we've used and installed are warranted to work or we come out to fix it. See our Policies sheet for complete detail.